Jackson / Chelsea Michigan Window Cleaning Frequently Asked Questions

Residential FAQs
Q.

How often should I have my windows cleaned?

We clean some home windows monthly, others bi-monthly, four times a year, three times a year or annually. It is your preference how often you would like them cleaned, even if it’s just once.   We suggest our exclusive;  Once-a-Season program that offers the best value, please inquire about special pricing. We would also suggest that it’s best if your windows never go any longer than a year between cleanings, because the build-up of dirt can lead to stains on the glass surfaces which are difficult to remove; such mineral deposits from sprinkler water or building run off and oxidation that can come from metals near the glass.

Q.

What makes Great Lakes Window Cleaning different?

We’re a family-owned, local business—not an impersonal out of state franchise—we are dedicated to continuous systems improvement in a continuously changing world and business climate. We take pride in having better systems and training than any window cleaning franchise plus the heart and soul of a local, family run business. What does that mean for you? The best possible service experience and the most knowledgeable,  Courteous and professional window cleaning team in Michigan. That is why our outstanding  of customer service and satisfaction has earned the trust of thousands of homeowners and hundreds of businesses throughout Mid & Central Michigan for the last 30 years.

Q.

Are your window cleaning technicians experienced?

Our technicians are fully qualified expert Window Cleaning Technicians who also love their jobs. Our average window cleaning technician has over 11 years of window cleaning experience with us. Each technician is fully insured and bonded. And each and every one is careful, courteous, and concerned about your comfort and the condition of your home—from their uniformed shirts down to their clean, white socks (after all, we do often remove our shoes when working indoors in homes)!

Q.

What if it rains?

Since it normally doesn’t rain all day, we respectfully ask that you allow us to clean the INSIDE surfaces of your windows first. In most cases it stops raining by the time we are ready to clean the exteriors. We understand and appreciate that you have arranged your schedule for this appointment and this accomidation will enable us to take care of you with the least disruption to your schedule. If we need to come back to clean the outsides we’ll try to do it the same day or same week. You will not need to be home. You will be billed by mail if you are not home.

Remember our “NO SPOTS IF IT RAINS GUARANTEE”. We guarantee there will be no spots from rain on your windows at least for 48 hours after we clean them. If you see spots, please give us a call and we will happily come re-clean them at no charge and no hassle.

Q.

Can I get an estimate for residential window cleaning before you come to my home?

Yes!  We can do that all from the outside and you do not need to be home when we do the estimate.  All we need is to take a quick count of the number of different types of windows in your home (awning, bay, casement, double-hung, french, jalousie, picture, sliding, etc.) Then we can e-mail or call you with an estimate .Please don’t forget we can also clean your coach lights, chandeliers, mirrors, and other glass surfaces!

Q.

Do you have references I can check?

Of course! Take a look at what our many happy customers have to say, just click on testimonials at the top of the page or under the Residential section. This is a brief sampling of hundreds of comments our  customers have written about their service experience with us. Let us know if you need any more specific details. We have well over 30 years of experience of endeavoring to exceed our customers expectations at every visit. Chances are that we take care of your neighbor’s windows!

Q.

What is the most economical way to have my windows cleaned?

We feel the best value is found in our exclusive; Once-A-Season program, with special program pricing. Four months a year— March, June, September and December—we’ll make sure the exterior surfaces of your windows are sparking clean and free of accumulated dirt, spots and smudges. Don’t worry about haveing to remember to call for an appointment because we’ll do all the remembering for you—you don’t even need to be home. (Other than in the month of March, when we recommend we clean the inside surfaces of your home windows also and save 25%)

Q.

Are windows that are stained or have hard water spots more difficult (and expensive) to clean?

In a word, yes. Windows that have been repeatedly exposed to water (such as sprinklers), pollen, bugs, acid rain, salt and bird droppings, or simply haven’t been washed for a while take longer to clean. That’s why we recommend our Once-A-Season program, which really pays off in the long run.

Q.

What if I want my windows cleaned on a regular basis? Do you clean year ’round?

We clean windows every week of the year. Enroll in our Once-A-Season program. Take pride in, and enjoy, glistening clean windows all year long, rather than just once a year!

Q.

What areas do you service?

Great Lakes Window Cleaning  – Jackson provides residential service in the counties of Jackson and parts of Washtenaw and Livingston counties. Which include the following Jackson, Chelsea, Michigan Center, Grass Lake, StockBridge, Blackman Township, Summit Township, Gregory, Dexter and Pickney areas.  Our Lansing Office services homes in the Ingham, Eaton and Clinton County areas. Ann Arbor – Great Lakes Window Cleaning Services Washtenaw  and parts of Livingston Counties which include the Ann Arbor, Ypsilanti, Brighton and Howell areas,  Ask about other areas.  Commercial & High-Rise service is available statewide.

Q.

What can I expect during your technician’s visit?

We start by arriving on time. Next, we take care to be sure your home’s surfaces are protected — such as interior flooring, floor coverings and furniture as necessary, as well as your exterior landscaping, flowers and your homes siding. Then we gently wash your glass surfaces—thoroughly removing dirt, spots, fingerprints, smudges, grease, and film—then squeegee them to a spot-free shine.

Q.

Do I need to do anything to get ready for your technicians?

If you would be so kind, since our working hands will often be wet, we appreciatively ask that you move anything off the window sills or window area such as plants, nick-knacks, papers, breakables, etc.

Q.

Will there be any mess to clean up afterward?

Absolutely not. Other than the spotless windows, you won’t know that we were there.

Q.

Does someone need to be home while you are cleaning my windows?

No. But that’s up to you. Many of our customers let our trusted employees into their home as they are going off to work and then ask our technicians to lock the door on the way out, much like a house cleaning service. Most of our technicians have between 4-20 years of experience with us.

Q.

How long will you be washing my windows?

One answer to that question is, “As long as it takes for them to sparkle and shine!” Most homes without self-storing storm windows are completed inside and out in two to four hours. We send larger crews when the homes are larger. Please ask when you schedule your appointment if that’s a concern.

Commercial FAQs
Q.

What areas do you service?

Great Lakes Window Cleaning services high rise, office and medical campuses and large commercial buildings in the entire lower peninsula of Michigan.

  • Our Jackson, Michigan Office  also services smaller commercial buildings within the counties of Jackson and parts of Washtenaw and Livingston counties. Which include the following Jackson, Chelsea, Michigan Center, Grass Lake, StockBridge, Blackman Township, Summit Township, Gregory, Dexter and Pickney areas.
  • Our Lansing, Michigan office also services smaller projects in the 3 counties of Ingham, Clinton and Eaton, which include the following Lansing, East Lansing, Okemos, Haslett, Meridian, Williamston, Bath, Dewitt, Dansville, St. Johns, Eagle, Grand Ledge,  Dimondale, Potterville,  Holt, Mason, Shaftsburg, Stockbridge, Webberville, Onondaga, Leslie.
  • Other areas: We are currently servicing large commercial window cleaning customers in Ann Arbor, Detroit, Howell, Brighton,  Saginaw, Midland, Flint and Alma besides Lansing and Jackson. Other areas statewide in Michigan may be possible. Please ASK!
Q.

Are you competitively priced?

You’ve heard the saying: “You can have service, quality or price. Pick two.” Yes, we’re competitively priced, but we’re not the cheapest. We’re efficient, but we’re not sloppy. Most importantly, we do it right,  from implementing proper safety precautions to the quality of the work we perform, Great Lakes Window Cleaning stands out as the best choice for Mid-Michigan’s commercial buildings. There is a reason more area businesses and building managers choose Great Lakes Window Cleaning for their window cleaning needs than all our competitors combined!

Q.

What is the most economical time of year to have my building’s windows cleaned?

February, one month earlier than most people are thinking about it, will usually result in savings up to 30%. If you have your windows cleaned only once or twice a year it doesn’t really matter which month, except for the savings. Or, for your large commercial project you can choose to have the inside surfaces only completed in January or February at considerable savings, if that is your preference.

Q.

What makes Great Lakes Commercial Window Cleaning unique?

In a word respect. We have high standards. We require a clean cut and professional look, attitude and decorum from each worker. We start out by carefully recruiting and hiring high caliber people, then wework to maintain a company culture and atmosphere where professionalism and dignity are highly valued and rewarded. This translates into how our employees treat each other and how they treat our customers, including our customers’ property and tenants.

The following quote hangs in our conference room as a reminder to each of us:

“Watch your thoughts for they become words.
Watch your words, for they become actions.
Watch your actions, for they become habits.
Watch your habits, for they become character.
Watch your character, for it becomes your destiny”

 

Q.

Are you insured?

YES! We are fully insured. We have a $1 million Liability Policy, and every technician is bonded and covered by workers’ compensation. But that’s just the beginning. Every Great Lakes Window Cleaning technician has been trained to think and act safely, because lives can never be sacrificed in order to cut corners or increase profits.  Ask to have an Insurance Certificate sent to you.  We NEVER, EVER hire uninsured “pseudo” sub-contractors, you can’t afford that risk, and neither can we.

Q.

Are your High Rise crews safe?

Since 1989 every high rise building we have serviced has been serviced without accidents, injuries or OSHA fines.

Great Lakes Window Cleaning has been a leader in window cleaning safety for more than 20 years. We have an exceptionally low workman’s compensation rating as a result of our training and company culture.  We support and endorse the national window cleaning standard ANSI/IWCA I-14, the industry standard for window cleaning safety. We do not shirk it, criticize it or avoid implementing it, as some do, because we believe in it, even when it requires extra time or we lose work because building owners do not support the safe window cleaning standard.

Q.

What causes hard water spots and stains?

Hard water stains can result from a variety of situations, including sprinklers, condensation, building run-off, chemicals, and oxidation from metal screens. Over time, mineral deposits in water collect on the glass and appear as a hazy white or sometimes yellow film. If left on the glass, this film will etch the glass over a period of time.